Privacy Policy

Last updated: September 12, 2026

1. Introduction

DataChill ("we," "our," or "us") operates the DataChill platform, including the website, mobile applications, and related services (collectively, the "Service"). This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our Service.

By using the Service, you agree to the collection and use of information in accordance with this policy. If you do not agree, please discontinue use of the Service.

2. Information We Collect

Personal Information

We may collect the following personal information:

  • Full name
  • Email address
  • Phone number
  • Home or service address
  • Date of birth
  • Bank account or payment card details
  • Government-issued identification numbers where required

Usage Information

We automatically collect certain information when you access or use the Service, including:

  • Device type, operating system, and browser information
  • IP address and geolocation data
  • Pages viewed, features used, and interaction patterns
  • Transaction history and wallet activity
  • Referring website or source

3. How We Use Your Information

We use the information we collect to:

  • Process transactions and deliver purchased services
  • Manage and fund your DataChill wallet
  • Verify your identity and prevent fraud
  • Communicate with you about your account, transactions, and promotions
  • Improve and personalize the Service
  • Comply with legal and regulatory obligations
  • Enforce our Terms of Use and protect our rights

4. How We Share Your Information

We do not sell your personal information. We may share your information with:

  • Service Providers: Third-party vendors who perform services on our behalf, such as payment processing, cloud hosting, and analytics.
  • Telecom Partners: Network providers to fulfill airtime, data, and broadband purchases.
  • Utility Companies: Electricity distribution companies and cable TV providers to process bill payments.
  • Legal Authorities: Government agencies or law enforcement when required by law, regulation, or valid legal process.
  • Business Transfers: In connection with a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.

5. Data Security

We implement industry-standard security measures to protect your personal information, including encryption of sensitive data in transit and at rest, secure server infrastructure, and access controls. However, no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

6. Data Retention

We retain your personal information for as long as your account is active or as needed to provide the Service. We may also retain information as required by law, for fraud prevention, or to enforce our agreements. When information is no longer needed, we will securely delete or anonymize it.

7. Your Rights

Depending on your location, you may have the following rights regarding your personal information:

  • Access and receive a copy of your personal data
  • Correct inaccurate or incomplete data
  • Request deletion of your personal data
  • Object to or restrict certain processing of your data
  • Data portability — receive your data in a structured, machine-readable format
  • Withdraw consent at any time where processing is based on consent

To exercise any of these rights, contact us at privacy@datachill.com.

8. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience, analyze usage patterns, and assist in our marketing efforts. You can control cookies through your browser settings. Disabling cookies may affect certain features of the Service.

9. Third-Party Links

The Service may contain links to third-party websites or services that are not operated by us. We are not responsible for the privacy practices or content of those third parties. We encourage you to review the privacy policies of any third-party services you access.

10. Children's Privacy

The Service is not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have collected data from a child without parental consent, we will take steps to delete that information promptly.

11. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the updated policy on this page and updating the "Last updated" date. Your continued use of the Service after any changes constitutes acceptance of the updated policy.

12. Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us:

  • Email: privacy@datachill.com
  • Website: datachill.com